CONTACTING US and FAQs

Our website and social media are not monitored 24/7. 

If you are reporting an emergency, please dial 911. 

Please read the below FAQs before filling out the contact form: 

Calling "911" is specifically used for emergency sit​​uations where an immediate response is required from public safety personnel. For public safety assistance In Virginia Beach that is not an emergency or calls that originate from outside the calling area, dial (757) 385-5000.

More information on 911 in Virginia Beach can be found at the Emergency Communications and Citizen Services website. 

Starting July 1, 2025 Virginia Beach EMS implemented a compassionate billing program that bills patients’ health insurance plans for ambulance transports and some advanced life support care that does not result in a transport. Virginia Beach EMS has partnered with third-party EMS billing company, Digitech Inc., who handle the entire billing process from claim submission to collections. 

More information on VBEMS Billing Program can be found here.

See and pay your bill here. 

We're always happy to have our community come spend the day with our providers in the field. Our ride-a-long program (called an "Observer Shift") is administered through the Virginia Beach Department of EMS. All information, including scheduling, can be found on their website here. 

VBRescue and CBVRS are emergency medical services only, we do not provide non-emergent medical transport (ex: from home to a doctor's appointment, or transport from one hospital to another). Local licensed commercial ambulance companies are available in Virginia Beach for these services. A complete list of those companies can be found on VBEMS's website here.

Official records including medical records and emergency incident reports are maintained through the City of Virginia Beach Department of Emergency Medical Services. CBVRS does not maintain these records and cannot access them for you. Please visit VBEMS here to request copies of your medical records and other administrative paperwork. 

CBVRS is 100% volunteer, we have no paid personnel in our organization.

Virginia Beach EMS does employ career operational and administrative staff to supplement and support the volunteers, including Advanced EMTs, EMT Intermediates and Paramedics. Career opportunities with VBEMS can be found here. 

The Virginia Beach Fire Department also hires career Firefighter/EMTs, Firefighter/Advanced EMTs and Firefighter/Paramedics as well as administrative staff. Career opportunities with VBFD can be found here.